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Customer Success Engineer

We're seeking a Customer Success Engineer to help onboard, support, and ultimately make sure our customers have the best possible experience working with Scalyr.

First, a bit of background...

We’re a VC-funded startup, founded in 2011 by former Google engineers with a deep background in technical operations. Our founder Steve Newman (one of the creators of Google Docs) was frustrated by the sheer number of tools required to get his job done managing infrastructure at Google (17 different tools at one point!). Scalyr was created to solve that problem.

Over the past few years, our small team has developed a powerful tool for DevOps teams. It’s lightning-fast, feature-rich, and our customers - primarily engineers - love it (and pay for it.) We’ve been growing at a rapid clip, and we need more talented engineers to support that growth.

Your role & goal

This is a wide-ranging role and broader than a "typical" customer success engineer. You'll be working closely with both our sales and engineering teams to advocate on behalf of our customers. You'll answer questions, solve configuration problems, troubleshoot usage issues, and teach our potential and active users how best to use and succeed with Scalyr.

Our customers are highly technical (software engineers, DevOps engineers, etc.), so you should be comfortable interacting with folks in those roles.

In addition to answering technical questions, you'll dig in at the code level - debugging connectivity issues, writing parsers, building custom scripts, optimizing configuration files, and setting up search queries, dashboards, graphs, and alerts. This is a highly influential and high visibility role.

You should have

  • 2+ years of DevOps or similar operational experience
  • Strong communication skills
  • Experience with UNIX/Linux environments
  • Experience with cloud services
  • Some programming experience

Your teammates

You'll primarily work with Steve Czerwinski (our lead engineer) and Steve Newman (our CEO and architect), both of whom have the deepest experience with Scalyr and who currently handle most of the technical support questions.  But you'll interact with the whole company - the rest of engineering, marketing, and product teams - as you become the voice of customer advocacy.

We’re a small, close-knit group. We’re highly technical and cerebral. We listen to and support each other, value both affirming and dissenting opinions, have healthy debates (with no bruised egos), and love talking about our product, engineering, and everything else (from world politics to TV to science fiction novels.) We range in age from 20s to 50s.

More about the gig

  • Full-time, on-site at our office in San Mateo;
  • Competitive salary & equity;
  • Generous benefits including comprehensive healthcare, free lunch, flexible schedule, unlimited vacations, and a very easygoing, low-stress, supportive and fun office environment.

A bit more about us

Scalyr is backed by top-tier VCs (Google Ventures, Bloomberg Beta, Susa Ventures, Sherpalo Ventures.) We have plenty of cash, and *gasp* paying customers and a healthy business model.

We're a team of seasoned software professionals, hailing from places like Google, Stanford, and MIT. Many of us have founded or co-founded startups and we're all nerds at heart.

We work sane hours, have fun in the office, lunch together, and go on a group hike every afternoon. You’ll love it here.

Read more about Scalyr here.

If this sounds like fun...

Submit an application below.  Include a brief cover note and some background about yourself, links to any cool projects you've done, and why you think this would be the perfect fit for you.

And finally...

Scalyr is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Scalyr does not accept unsolicited headhunter and agency resumes. Scalyr will not pay fees to any third-party agency or company that does not have a signed agreement with Scalyr.