A bit about Scalyr
Scalyr’s mission is to build the best tool for engineers to understand their operational systems. Our CEO, Steve Newman, cofounded Writely (aka Google Docs). Frustrated by the fact that visibility tools - even Google’s in-house tools - weren’t keeping up, he started Scalyr to build a better solution. It’s lightning fast, feature-rich, and customers love it. The opportunity in front of us is huge and we are still in the very early days. This is going to be one of those companies where people will look back and say “I wish I’d been there when…” well, this is “when.”
You will help Scalyr make its mark in the DevOps community by managing one of our most critical assets - our user community. In order to become a trusted member of this group of people, Scalyr’s community must be open to the public, transparent, engaging, and seek every opportunity to provide value, whether members are customers of Scalyr or not. The community manager is Scalyr’s eyes and ears in this community and is the community’s moderator, facilitator, cheerleader, opportunity-finder, and connector.
At first, you’ll be responsible for researching tools, identifying best practices, and planning for successful launch of the community, including finding early adopters among our customer base of 160+ enterprises, populating it with a broad but useful array of must-have content that captures the ethos of the DevOps community, conceiving (or helping conceive) of helpful tools that Scalyr can contribute immediately and over time (and identifying tools developed by our customers and creating an incentive for them to contribute them) for use by all. Post-launch, you’ll manage the day-to-day operations of the community tool and ensure that the community is privy to the latest Scalyr content, tools, updates, notifications, etc. You will also engage with members when they comment, ask questions, voice concerns, etc., to provide them the right responses in a timely manner and in our voice, which is empathetic, helpful, anticipatory, direct, patient, and fun. In some cases, these responses will come from you and in others, you’ll need to solicit information from support, engineering, or other people and teams from around the company. You will be the advocate for and keeper of the member experience, though, so if there’s an opportunity to anticipate a follow-on question, add more value with a more thorough explanation or example, deliver a tool, or clarify something that a busy Scalyr employee doesn’t fully explain, etc., you’ll be on it and you make sure the Scalyr team delivers! You’ll also deliver feedback - positive or negative - to the appropriate people or teams, or capture requirements in our tracking and project management tools.
Scalyr - and your hiring manager - are committed to understanding your particular career aspirations and providing you with the professional development and career mentorship to help you get to and stay at the top of your game - not just as a Community Manager, but in marketing and/or customer success generally, as well as overall professionally. Our goal is to give you an excellent experience - one on which you look back later as having been where you were best supported, received great mentorship and coaching, grew the most, and did your best work.
Our customers are highly technical (software and DevOps engineers, CTOs, etc.), so you should be facile with these personas and be able to communicate with them in a way that is trustworthy and authentic, even if you don’t know (yet) all of the technical terms they use. You should not sound sales-y, but instead seek to deliver credible, helpful questions, answers, content, commentary, and tools that educate and engage our community members and make them trust Scalyr.
Your specific requirements
Our commitment to diversity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Scalyr is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Scalyr does not accept unsolicited headhunter and agency resumes. Scalyr will not pay fees to any third-party agency or company that does not have a signed agreement with Scalyr.