We're seeking a Customer Success Engineer to help onboard, troubleshoot, support, and ultimately make sure our customers have the best possible experience working with Scalyr.
We’re a VC-funded startup, founded in 2011 by former Google engineers with a deep background in technical operations. Our founder Steve Newman (one of the creators of Google Docs) was frustrated by the sheer number of tools required to get his job done managing infrastructure at Google (17 different tools at one point!). Scalyr was created to solve that problem.
Over the past few years, our small team has developed a powerful tool for DevOps teams. It’s lightning-fast, feature-rich, and our customers - primarily engineers - love it (and pay for it.) We’ve been growing at a rapid clip, and we need more talented engineers to support that growth.
This is a wide-ranging role, and you'll be working closely with our sales and engineering teams to advocate on behalf of our customers. You'll answer questions, solve configuration problems, troubleshoot usage issues, and teach our users how best to use and succeed with Scalyr.
Our customers are highly technical (software engineers, DevOps engineers, etc.), so you should be comfortable interacting with folks in those roles.
You'll dig in at the code level - debugging connectivity issues, writing parsers, building custom scripts, optimizing configuration files, and setting up search queries, dashboards, graphs, and alerts. You'll also help contribute to our documentation and knowledge base.
This is a high-visibility role (we all see customer support requests) and you'll be working with both our engineering and sales teams. You'll primarily work with Steve Czerwinski (our lead engineer) and Steve Newman (our CEO and architect), both of whom have the deepest experience with Scalyr and who currently handle most of this load, as well as Casey Clark (our head of sales) and the rest of the sales team as new customers come on board.
We’re a small, close-knit group. We’re highly technical and cerebral. We listen to and support each other, value both affirming and dissenting opinions, have healthy debates (with no bruised egos), and love talking about our product, engineering, and everything else (from world politics to TV to science fiction novels.) We range in age from 20s to 50s.
Scalyr is backed by top-tier VCs (Google Ventures, Bloomberg Beta, Susa Ventures, Sherpalo Ventures.) We have plenty of cash, and *gasp* paying customers and a healthy business model.
We're a team of seasoned software professionals, hailing from places like Google, Stanford, and MIT. Many of us have founded or co-founded startups and we're all nerds at heart.
We work sane hours, have fun in the office, lunch together, and go on a group hike every afternoon. You’ll love it here.
Send a brief cover note to firstname.lastname@example.org with some background about yourself, links to any cool projects you've done, and why you think this would be the perfect fit for you.
Scalyr is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Scalyr does not accept unsolicited headhunter and agency resumes. Scalyr will not pay fees to any third-party agency or company that does not have a signed agreement with Scalyr.